Waplus for Customer Support
Answer support queries faster with WhatsApp
Be more responsive and enhance
your reputation for
great
customer support
Instant Access
Deal with customer queries that require instant responses and collect all the right information to solve customer problems 24x7 through WhatsApp.
Chatbot Support
Automate support using Waplus’s no-code drag and drop chatbot builder to create simple flows that answer common queries and escalate to your support team when needed.
Quality Management
Drive the quality management process that helps improve your support function by collecting timely feedback from customers after every interaction.
Timely Updates
Send timely WhatsApp updates to let customers know their queries, appointments or orders are all being taken care off.
Integrate Support
Integrate Waplus with your CRM and Helpdesk, or Google Sheets, to ensure that you don’t lose the context of conversations.
Scale Support
Waplus automation enables you to scale your support through WhatsApp as you grow, without having to invest more in your support team.
Provide customer
winning support with WhatsApp
Stronger Customer Relationships
Faster positive support via WhatsApp builds stronger relationships.
- Improve your customer satisfaction score and gather feedback for quality management.
- Provide positive support outcomes that quickly enhance your brand reputation.
Grow Future Sales
High-quality service and support drive future sales growth.
- Increase the chances of new and repeat purchases by happy customers by providing a high level of satisfaction.
- Reduce customer churn, improve retention and increase the Lifetime Value of customers to your business.
Automate, Collaborate, Escalate
Automate tasks for better collaboration across teams.
- Unify and better organize responses to customer pre-sales and support enquiries.
- Answer common support queries with automated chatbots and escalate more complex questions to your support team.
Over 6,000 customers
What some of our 6,000+ customers across 78 countries think of Waplus.
“Highly customizable and friendly”
I also wanted to express my appreciation for the Waplus platform itself. The platform has been instrumental in easing our daily work and enhancing the overall customer experience. Through Waplus, we have been able to streamline our communication channels with customers, which has resulted in increased sales and profits for our company.
Feras
Fares
Founder,
Burhan org
“Great product for early-stage startups”
Waplus is flexible, unlike a lot of other WhatsApp business solutions out there. As an early startup, we work on Google Sheets and website forms. We do not have phone support. WhatsApp is our only support channel. Waplus helps us manage customer interactions on WhatsApp seamlessly at a very reasonable cost.
Pradeep
Dodle
Co-founder,
Superfone
